Our Practice
We provide evidence-based, patient-centred care using electronic medical records and current clinical guidelines. Patients may have only one regular primary care provider; “double doctoring” is not permitted, except for appropriate use of walk-in clinics, emergency departments or 811.
Controlled/narcotic medications are generally prescribed only to patients rostered with a regular primary care provider at our clinic and may require a Controlled Medication Agreement.
Appointments
Please arrive on time; late arrivals may need to be rescheduled. Appointments generally address one or two concerns; additional appointments may be required for multiple issues. Same-day/urgent appointments are limited.
Telephone/virtual care is offered when appropriate, but concerns requiring physical examination must be assessed in person. Patients must be physically located in Newfoundland and Labrador for virtual care.
Missed & Cancelled Appointments
Please provide 24 hours’ notice when cancelling.
- 1st: no charge
- 2nd: written reminder
- 3rd within 12 months: $25 fee payable before another appointment is booked.
Repeated missed appointments may result in discharge.
Medications & Test Results
Prescription renewals require an appointment. Controlled medications may involve urine screening, pill counts and other monitoring. Lost, stolen, damaged or early refill requests will generally not be replaced. Failure to comply may result in discontinuation of controlled medication prescribing and/or discharge. Patients are responsible for following up on outstanding tests and results—no news does not necessarily mean good news.
Rapid Care Clinic
Rapid Care is for one timely acute concern and does not establish a rostered primary care relationship. Examples include cough/cold/flu symptoms, sore throat, ear or urinary infections, rashes, minor skin infections, burns, lesions, aches/pains, clinically appropriate prescription refills and referral requests. Follow-up may be recommended, and patients remain responsible for following up on investigations.
Respectful Behaviour
We maintain a safe, respectful environment. Zero tolerance applies to verbal abuse or harassment; threats, intimidation or aggression; physical violence; discriminatory/abusive language; abuse of staff by phone, email, social media or in person; theft, fraud, trespassing or unauthorized access; and property damage. Violations may result in immediate denial of service and/or discharge.
Patient Responsibilities
Provide accurate, current health information; bring an updated medication list when possible; keep address, telephone, email and MCP information current; treat staff, learners and other patients respectfully; and follow agreed treatment plans and recommended follow-up.
Privacy & Provider–Patient Relationship
Personal health information is protected in accordance with Newfoundland and Labrador privacy legislation and professional standards. Information is shared only with consent or where permitted/required by law. The clinic may decline requests that are not medically indicated or outside the Nurse Practitioner’s scope. The provider–patient relationship may end when there is a breakdown in trust, repeated policy violations, abusive behaviour or other circumstances preventing safe care, in accordance with applicable professional standards.
