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Episodic Healthcare Services

Ashley Matthews, RNP

Episodic Healthcare Services

Note to Patients:

Please click here to see what health concerns can be included in Episodic Rapid Care Clinic.  Each in-person or virtual appointment can include no more than 2 health concerns.

Patients are required to complete, sign and submit a Patient Screening Questionnaire and Episodic Care Policy each time they book.

Service Description Fee
In-Person Appointment Meet with Ashley Matthews, RNP in person for assessment, consultation and appropriate primary healthcare services. No fee
Virtual Appointment Connect with Ashley Matthews, RNP remotely for a convenient virtual healthcare appointment when appropriate. Please contact the clinic to book this service. No fee
Driver's Medical – Age 75+ Medical assessment and completion of the required documentation for Department of Motor Vehicle Driver’s Medical for age 75 and over. No fee
Driver's Medical – Under Age 75 & Class 01–04 Medical assessment and completion of required documentation for Department of Motor Vehicle Driver’s Medical for patient under age 75, as well as commercial and other applicable driver's license classes $100.00
School Medical A healthcare assessment and completion of required medical documentation for school admission, placement or participation requirements. $75.00
Completion of Medical Forms/Documents Professional completion of medical forms, certificates and other healthcare-related documentation. Please note that Disability Tax Credit Forms must be complete by a Primary Care Provider. $75.00

    Patient Information

    Preferred Method of Contact

    Reason For Visit

    When did this concern begin?

    Have your symptoms or concerns changed recently?

    Current Symptoms

    Are you currently experiencing any symptoms?

    How would you rate the severity of your main symptom?

    Are your symptoms

    Medical Conditions

    Do you currently have, or have you ever been diagnosed with, any of the following?

    Medical History

    Have you ever had surgery or been hospitalized?

    Have you had any significant injuries or accidents?

    Have you ever experienced a serious allergic reaction?

    Have you ever been diagnosed with a serious or chronic illness not listed above?

    Allergies

    Please list any known allergies and reactions

    Medication List

    Please list ALL medications you currently take, including prescription medications, over-the counter medications, vitamins and supplements.

    Have you recently started, stopped, or changed the dose of any medication?

    Family Doctor / Primary Care Provider

    Do you currently have a family doctor or primary care provider?

    Are you currently waiting for an appointment, test, referral, or follow-up with your primary care provider?

    Patient Handout & Acknowledgement

    Our Practice

    We provide evidence-based, patient-centred care using electronic medical records and current clinical guidelines. Patients may have only one regular primary care provider; “double doctoring” is not permitted, except for appropriate use of walk-in clinics, emergency departments or 811.

    Controlled/narcotic medications are generally prescribed only to patients rostered with a regular primary care provider at our clinic and may require a Controlled Medication Agreement.

    Appointments

    Please arrive on time; late arrivals may need to be rescheduled. Appointments generally address one or two concerns; additional appointments may be required for multiple issues. Same-day/urgent appointments are limited.

    Telephone/virtual care is offered when appropriate, but concerns requiring physical examination must be assessed in person. Patients must be physically located in Newfoundland and Labrador for virtual care.

    Missed & Cancelled Appointments

    Please provide 24 hours’ notice when cancelling.

    • 1st: no charge
    • 2nd: written reminder
    • 3rd within 12 months: $25 fee payable before another appointment is booked.

    Repeated missed appointments may result in discharge.

    Medications & Test Results

    Prescription renewals require an appointment. Controlled medications may involve urine screening, pill counts and other monitoring. Lost, stolen, damaged or early refill requests will generally not be replaced. Failure to comply may result in discontinuation of controlled medication prescribing and/or discharge. Patients are responsible for following up on outstanding tests and results—no news does not necessarily mean good news.

    Rapid Care Clinic

    Rapid Care is for one timely acute concern and does not establish a rostered primary care relationship. Examples include cough/cold/flu symptoms, sore throat, ear or urinary infections, rashes, minor skin infections, burns, lesions, aches/pains, clinically appropriate prescription refills and referral requests. Follow-up may be recommended, and patients remain responsible for following up on investigations.

    Respectful Behaviour

    We maintain a safe, respectful environment. Zero tolerance applies to verbal abuse or harassment; threats, intimidation or aggression; physical violence; discriminatory/abusive language; abuse of staff by phone, email, social media or in person; theft, fraud, trespassing or unauthorized access; and property damage. Violations may result in immediate denial of service and/or discharge.

    Patient Responsibilities

    Provide accurate, current health information; bring an updated medication list when possible; keep address, telephone, email and MCP information current; treat staff, learners and other patients respectfully; and follow agreed treatment plans and recommended follow-up.

    Privacy & Provider–Patient Relationship

    Personal health information is protected in accordance with Newfoundland and Labrador privacy legislation and professional standards. Information is shared only with consent or where permitted/required by law. The clinic may decline requests that are not medically indicated or outside the Nurse Practitioner’s scope. The provider–patient relationship may end when there is a breakdown in trust, repeated policy violations, abusive behaviour or other circumstances preventing safe care, in accordance with applicable professional standards.

    Non-Insured Services

    SERVICE FEE
    Driver’s Medical Examination $100
    Medical Forms $75
    Insurance Forms Based on time required
    Lawyer Letters Based on time required

    Some services are not covered by provincial health insurance. Payment is required before completed forms or letters are released. Please ask reception about fees for services not listed.

    Patient Acknowledgement

    I acknowledge that I have received and read the On Point Blood Collection Clinic Policies. I understand and agree to abide by these policies while receiving care at the clinic.

    Need an appointment?